Enquiries on the following administrative matters can be addressed to the Company's registrars at The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. Telephone 0871 664 0300 (calls to 0871 numbers cost 10p per minute plus network extras – lines are open 8.30am until 5.30pm, Monday to Friday) or +44 (0)208 639 3399; Fax: +44 (0)1484 600911; and email shareholderenquiries@capita.co.uk.

  • Change of address
  • Lost share certificates or dividend cheques
  • Dividend mandates
  • Amalgamation of holdings

Forms for some of these matters can be downloaded from the registrars' website at www.capitaassetservices.com. Shareholders can easily access and maintain their shareholding online by registering at www.capitashareportal.com. To register shareholders will require their investor code, which can be located on a share certificate or tax voucher.

Share dealing service

For information on the share dealing service offered by Capita Asset Services, telephone 0871 664 0364 (calls cost 10p per minute plus network extras; lines are open 8.00am to 4.30pm, Monday to Friday) or +44 (0)203 367 2691 from overseas. For the online service, Capita's commission rates are 1.25%* of the value of the deal (minimum charge £30.50) and for the telephone service, Capita's commission rates are 1.50%* of the value of the deal (minimum charge £40.50). Maximum deal size for online trades is £25,000. Rates for deals above £25,000 will be advised at the time of dealing.

All other charges apply, including stamp duty at 0.5% on all purchases and a £1 Panel on Takeovers and Mergers levy on transactions over £10,000.

* The commission charges are correct at the time of printing and may be subject to change. For information on the current charges and to find out more visit www.capitadeal.com.

Dividend reinvestment plan (DRIP)

Capita's Dividend Re-investment Plan offers a convenient way for shareholders to build up their shareholding by using dividend payments to purchase additional shares. The plan is provided by Capita Asset Services, a trading name of Capita IRG Trustees Limited, which is authorised and regulated by the Financial Conduct Authority.

For more information and an application pack please call 0871 664 0381 (calls to this number cost 10p per minute plus network extras) or +44 (0)208 639 3402 from overseas. Lines are open from 9.00am to 5.30pm, Monday to Friday, excluding public holidays. Alternatively, email shares@capita.co.uk or log on to www.capitashareportal.com.

It is important to remember that the value of shares and dividend payments can fall as well as rise and you may not recover the amount of money that you invest. Past performance should not be seen as indicative of future performance.

Overseas shareholders

Capita has partnered with Deutsche Bank to provide overseas shareholders with a service that will convert sterling dividends into local currency at a competitive rate. Overseas shareholders can choose to receive payments directly into local bank accounts, or alternatively, can be sent a currency draft. Overseas shareholders can sign up for this service on the Share Portal (by clicking on 'Your Dividend Options' and following the on screen instructions) or by contacting the Customer Support Centre. For further information contact Capita on 0871 664 0385 (UK calls cost 10p per minute plus network extras) or +44 (0)208 639 3405 from overseas. Lines are open 9.00am to 5.30pm, Monday to Friday, excluding public holidays. E-mail: ips@capita.co.uk.

Duplicate share register accounts

If you are receiving more than one copy of our report, it may be that your shares are registered in two or more accounts on our register of members. If that was not your intention you might consider merging them into one single entry. Please contact Capita, who will be pleased to carry out your instructions.

Shareholder analysis

Analysis of share register as at 16 February 2015:

Holding rangeNumber of
%Number of
1 to 1,00096542.3409,0050.2
1,001 to 10,00090539.72,902,9271.5
10,001 to 100,00024810.97,899,9544.1
100,001 to 500,000924.021,003,60111.0
500,001 and over713.1159,240,68583.2
Type of shareholders% of
% of total
Directors' interests0.30.6
Major institutional and corporate holdings31.797.8
Other shareholdings68.01.6

As at 16 February 2015 the following voting rights in the Company had been notified in accordance with the Disclosure and Transparency Rules.

Type of shareholdersNumber of
Standard Life Investments Ltd27,965,82214.6
Mondrian Investments Partners Ltd12,935,9346.8
Old Mutual Global Investors (UK) Limited11,420,8536.0
Dimensional Fund Advisors, LP9,908,1735.2
Baillie Gifford & Co8,130,5214.2
Schroder Investment Management Ltd7,788,8784.1
Franklin Templeton Fund Management Limited7,725,0004.0
BlackRock Investment Management (UK) Ltd6,193,5673.2